SPOT Corporate - Phone System Degredation

Incident Report for Xplor Spot

Resolved

This incident has been resolved.
Posted Sep 18, 2023 - 12:13 MDT

Monitoring

Initial tests show calls are now working both inbound and outbound. We will continue to monitor.
Posted Sep 18, 2023 - 11:55 MDT

Update

We are continuing to investigate this issue.
Posted Sep 18, 2023 - 11:48 MDT

Investigating

Our mitigation efforts did not produce the stability we were looking for and more investigation is ongoing.
Posted Sep 18, 2023 - 11:29 MDT

Identified

We have identified a likely cause of the phone outage and are implementing a fix.
Posted Sep 18, 2023 - 11:02 MDT

Update

We are continuing to investigate this issue.
Posted Sep 18, 2023 - 10:45 MDT

Update

We are continuing to investigate this issue.
Posted Sep 18, 2023 - 10:26 MDT

Update

We are continuing our investigation. For technical support, please reach out via Spot Portal.
Posted Sep 18, 2023 - 10:25 MDT

Update

We are continuing our investigation. For technical support, please reach out via Spot Portal.
Posted Sep 18, 2023 - 10:09 MDT

Investigating

We have detected and are investigating a problem with the SPOT Corporate phone system. In the meantime, please feel free to reach out to us via the SPOT Support Portal.
Posted Sep 18, 2023 - 09:47 MDT
This incident affected: SPOT Business Services (Corporate Support / Sales Phone System).