The phone carrier outage has been confirmed as resolved by our partners and our monitoring shows no ongoing problems with call quality.
Posted Aug 15, 2022 - 17:02 MDT
Monitoring
The carrier has implemented a fix, but we will still be monitoring for future issues. Inbound and outbound calls are functioning again.
Posted Aug 15, 2022 - 15:30 MDT
Identified
We have confirmed that a carrier outage is impacting calls going in and out from the Draper office. We are monitoring our provider for updates.
Posted Aug 15, 2022 - 12:17 MDT
Monitoring
We are seeing improvement from our provider and have been able to receive and make calls to external numbers. We will continue to monitor.
Posted Aug 15, 2022 - 11:57 MDT
Identified
We have confirmed that a carrier outage is impacting calls going in and out from the Draper office. We are monitoring our provider for updates.
Next Update: 12:00PM MDT
Posted Aug 15, 2022 - 11:28 MDT
Investigating
We are currently investigating an issue with our sales and support phone system. If you are unable to reach us by phone, please email us at support@spotpos.com or use the Support Portal (available through the Help menu in SPOT) to create/update support cases.
Posted Aug 15, 2022 - 10:53 MDT
This incident affected: SPOT Business Services (Corporate Support / Sales Phone System).