SPOT Hosted - App Server Service Degradation

Incident Report for Xplor Spot

Resolved

This incident has been resolved.
Posted Oct 31, 2023 - 15:16 MDT

Monitoring

After identifying the root cause of this issue, we deployed a fix during the maintenance window last night. We have been monitoring through the night and will continue to monitor through the day today to ensure this issue is resolved. Please contact support if you have any issues.
Posted Oct 28, 2023 - 06:43 MDT

Update

While we work diligently on this, please be aware that disruptions may continue. We will provide updates on the progress and an estimated timeframe for resolution as soon as possible. Thank you for your patience and understanding.
Posted Oct 27, 2023 - 13:07 MDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 27, 2023 - 08:25 MDT

Identified

A mitigation plan is currently being implemented.
Posted Oct 26, 2023 - 15:08 MDT

Update

We are continuing to investigate this issue.
Posted Oct 26, 2023 - 07:30 MDT

Investigating

We are currently investigating this issue.
Posted Oct 25, 2023 - 12:46 MDT

Identified

We are continuing our mitigation efforts on our services. Users may experience brief pauses while using SPOT.
Posted Oct 25, 2023 - 12:46 MDT
This incident affected: SPOT Hosting Services (SPOT Application Servers).