tag:status.spotpos.com,2005:/historyXplor Spot Status - Incident History2024-03-28T06:51:20-06:00Xplor Spottag:status.spotpos.com,2005:Incident/203516252024-03-25T09:53:19-06:002024-03-25T09:53:19-06:00SPOT SQL Database Server Performance Degredation<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:53</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:39</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:38</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:29</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:13</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:01</var> MDT</small><br><strong>Investigating</strong> - Our automated monitoring detected potential performance issues with our SQL Database servers. We are investigating.</p>tag:status.spotpos.com,2005:Incident/202437722024-03-14T09:34:22-06:002024-03-14T09:34:22-06:00Delivery Connect Route Optimization Failures<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:34</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:12</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:11</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:41</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:13</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:45</var> MDT</small><br><strong>Investigating</strong> - We are seeing elevated rates of route optimization failures for some customers in Delivery Connect. Customers are recommended to try optimizing through Connect as we continue to investigate.</p>tag:status.spotpos.com,2005:Incident/201953132024-03-08T11:00:27-07:002024-03-08T11:00:27-07:00SPOT Hosted - Database Service Degradation<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:52</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:45</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:23</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:05</var> MST</small><br><strong>Identified</strong> - We received and identified a performance related issue with the SPOT Hosted Environment. We are actively working on mitigation.</p>tag:status.spotpos.com,2005:Incident/199709342024-02-26T23:00:56-07:002024-02-26T23:00:56-07:00SPOT Hosted - Online Maintenance Window<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>23:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:26</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on infrastructure components in the data center. This will be online maintenance and all SPOT hosted services and applications should remain online for the duration of the maintenance window.</p>tag:status.spotpos.com,2005:Incident/199778052024-02-22T21:00:57-07:002024-02-22T21:00:57-07:00SPOT Corporate - Network Maintenance Window<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:59</var> MST</small><br><strong>Scheduled</strong> - We will be performing network maintenance in the Draper office. This will not affect any SPOT hosted services.</p>tag:status.spotpos.com,2005:Incident/200026382024-02-22T01:00:56-07:002024-02-22T01:00:56-07:00SPOT Hosted - Online Maintenance Window<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>01:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:56</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on network components in the data center. This will be online maintenance and all SPOT hosted services and applications should remain online for the duration of the maintenance window.</p>tag:status.spotpos.com,2005:Incident/199139222024-02-16T13:53:43-07:002024-02-16T13:53:43-07:00SPOT Hosted - Online Maintenance Window<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:53</var> MST</small><br><strong>Completed</strong> - This maintenance has been rescheduled.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:47</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on network components in the data center. This will be online maintenance and all SPOT hosted services and applications should remain online for the duration of the maintenance window.</p>tag:status.spotpos.com,2005:Incident/199553592024-02-10T10:45:32-07:002024-02-10T10:45:32-07:00SPOT Hosted - Network Service Degradation<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>10:45</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue to monitor connectivity throughout the day.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>07:27</var> MST</small><br><strong>Monitoring</strong> - Our upstream provider has mitigated the connectivity issues. Services are restored and we will continue to monitor connectivity through the day.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>07:00</var> MST</small><br><strong>Update</strong> - Our upstream provider is still actively investigating the network connectivity issues in their environment with additional external resources. We will continue to update in 30-minute intervals or when more information becomes available.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>06:33</var> MST</small><br><strong>Update</strong> - Our upstream provider is still actively investigating the network connectivity issues in their environment with no additional information available at this time.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>05:58</var> MST</small><br><strong>Update</strong> - Our upstream provider is still actively investigating the network connectivity issues in their environment with no additional information available at this time.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>05:18</var> MST</small><br><strong>Update</strong> - Our upstream provider is still actively investigating the network connectivity issues in their environment with no additional information available at this time.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>04:49</var> MST</small><br><strong>Update</strong> - We have confirmed that there is a network connectivity issue with our upstream provider. They are actively investigating on their side and will provide us updates as soon as they become available. As an additional measure, we have someone from our team on-site who has verified all internal systems are online and operational, so once the upstream connectivity issues are resolved all services should be restored.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>04:35</var> MST</small><br><strong>Investigating</strong> - We are currently investigating network connectivity service degradation related to our hosted environment.</p>tag:status.spotpos.com,2005:Incident/199503292024-02-09T11:35:34-07:002024-02-09T11:35:34-07:00SPOT Hosted - App Server Service Degradation<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:35</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:31</var> MST</small><br><strong>Monitoring</strong> - We have mitigated impact and are monitoring for additional interruption.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:26</var> MST</small><br><strong>Investigating</strong> - We have detected elevated connection failures to a portion of our hosted environment.</p>tag:status.spotpos.com,2005:Incident/198099422024-01-24T01:02:21-07:002024-01-24T01:02:21-07:00SPOT Hosted - Online Maintenance Window<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>01:02</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>23:56</var> MST</small><br><strong>Update</strong> - This maintenance is running longer than expected but services will continue to be available. We will update this page as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>22:02</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:22</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on our web servers. This will be online maintenance and all SPOT hosted services and applications should remain online for the duration of the maintenance window.</p>tag:status.spotpos.com,2005:Incident/196986092024-01-16T10:17:09-07:002024-01-16T10:17:09-07:00SPOT Hosted - Database Service Degradation<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:17</var> MST</small><br><strong>Resolved</strong> - We will continue to monitor application performance and implement additional enhancements.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:40</var> MST</small><br><strong>Investigating</strong> - We are currently investigating Spot performance degradation. Users may experience intermittent slowness across different Spot services.</p>tag:status.spotpos.com,2005:Incident/196906752024-01-13T09:30:06-07:002024-01-13T09:30:06-07:00SPOT Hosted - Database Service Degradation<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:30</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>22:40</var> MST</small><br><strong>Monitoring</strong> - We will continue to monitor system performance.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:35</var> MST</small><br><strong>Investigating</strong> - We are currently investigating Spot performance degradation. Users may experience intermittent slowness across different Spot services.</p>tag:status.spotpos.com,2005:Incident/196134002024-01-04T14:25:58-07:002024-01-04T14:25:58-07:00SPOT Hosted - Web Services Degradation<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>14:25</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:25</var> MST</small><br><strong>Monitoring</strong> - We will continue to monitor the API services</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> MST</small><br><strong>Investigating</strong> - We are continuing to investigate issues users might have with API services</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:05</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> MST</small><br><strong>Investigating</strong> - We are currently investigating service degradation related to our hosted environment web-based services.</p>tag:status.spotpos.com,2005:Incident/195445622023-12-27T12:55:06-07:002023-12-27T12:55:06-07:00SPOT Hosted - Database Service Degradation<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>12:55</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>11:16</var> MST</small><br><strong>Investigating</strong> - We are currently investigating service degradation related to our hosted environment database servers.</p>tag:status.spotpos.com,2005:Incident/195078972023-12-23T10:05:07-07:002023-12-23T10:05:07-07:00SPOT Hosted - Web Services Degradation<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>10:05</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:02</var> MST</small><br><strong>Monitoring</strong> - We are continuing to monitor</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:53</var> MST</small><br><strong>Identified</strong> - We are currently investigating service degradation related to our hosted environment web-based services.</p>tag:status.spotpos.com,2005:Incident/192441572023-12-01T16:56:42-07:002023-12-01T16:56:42-07:00SPOT Hosted - Database Service Degradation<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:56</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> MST</small><br><strong>Monitoring</strong> - A fix was implemented and our team is monitoring the results</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:37</var> MST</small><br><strong>Update</strong> - Our team is currently engaged in the deployment of a software update scheduled for this evening. We will monitor the systems throughout the following day, conducting reassessments of performance as deemed necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:37</var> MST</small><br><strong>Identified</strong> - We want to inform you that we have identified a sporadic performance issue affecting our services. During these periods, you may notice a temporary decrease in the responsiveness and speed of our application, Spot. Please be assured that our team is actively working to resolve this as quickly as possible to minimize any inconvenience.</p>tag:status.spotpos.com,2005:Incident/191523322023-11-20T21:00:11-07:002023-11-20T21:00:11-07:00SPOT Corporate - Network Maintenance Window<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:09</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on the Draper office network. This work will be performed after hours and will not affect any SPOT hosted services.</p>tag:status.spotpos.com,2005:Incident/190498172023-11-08T20:11:16-07:002023-11-08T20:11:16-07:00SPOT Corporate - Network Maintenance Window<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>20:11</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:42</var> MST</small><br><strong>Scheduled</strong> - We will be performing maintenance on the Draper office network. This work will be performed after hours and will not affect any SPOT hosted services.</p>tag:status.spotpos.com,2005:Incident/189940462023-11-01T16:47:15-06:002023-11-01T16:47:15-06:00SPOT Corporate Phone System Degredation<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:47</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:23</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with our sales and support phone system.</p>tag:status.spotpos.com,2005:Incident/189831282023-10-31T16:37:59-06:002023-10-31T16:37:59-06:00SPOT Corporate - Phone System<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>16:37</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:50</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:09</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating a problem with call routing.</p>tag:status.spotpos.com,2005:Incident/189265732023-10-31T15:16:50-06:002023-10-31T15:16:50-06:00SPOT Hosted - App Server Service Degradation<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:16</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>06:43</var> MDT</small><br><strong>Monitoring</strong> - After identifying the root cause of this issue, we deployed a fix during the maintenance window last night. We have been monitoring through the night and will continue to monitor through the day today to ensure this issue is resolved. Please contact support if you have any issues.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:07</var> MDT</small><br><strong>Update</strong> - While we work diligently on this, please be aware that disruptions may continue. We will provide updates on the progress and an estimated timeframe for resolution as soon as possible. Thank you for your patience and understanding.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:25</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:08</var> MDT</small><br><strong>Identified</strong> - A mitigation plan is currently being implemented.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>07:30</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:46</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:46</var> MDT</small><br><strong>Identified</strong> - We are continuing our mitigation efforts on our services. Users may experience brief pauses while using SPOT.</p>tag:status.spotpos.com,2005:Incident/189491442023-10-27T22:00:23-06:002023-10-27T22:00:23-06:00SPOT Hosted - Online Maintenance Window<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>21:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:28</var> MDT</small><br><strong>Scheduled</strong> - We will be conducting scheduled maintenance on our systems. During this time, you may experience small disruptions in service. We apologize for any inconvenience this may cause and want to assure you that we are taking all necessary steps to minimize any impact on your experience.<br /><br />We will be leveraging highly available systems to ensure that the maintenance window is completed in a timely and efficient manner, minimizing the duration of any disruptions. We will also be closely monitoring our systems to ensure that they are operating at optimal performance levels.</p>tag:status.spotpos.com,2005:Incident/189245612023-10-25T09:17:21-06:002023-10-25T09:17:21-06:00SPOT Hosted - App Server Service Degradation<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:17</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:09</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:06</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:06</var> MDT</small><br><strong>Monitoring</strong> - We have applied a fix and are now monitoring the results.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>08:48</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>08:47</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating a degradation in our hosted environment. Users may see intermittent pauses while using the SPOT platform.</p>tag:status.spotpos.com,2005:Incident/187834842023-10-18T22:00:25-06:002023-10-18T22:00:25-06:00SPOT Corporate - Network Maintenance Window<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>18:17</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:39</var> MDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on the Draper office network. This work will be performed after hours and will not affect any SPOT hosted services.</p>tag:status.spotpos.com,2005:Incident/187469232023-10-13T13:16:19-06:002023-10-13T13:16:19-06:00SPOT Corporate - Network Maintenance Window<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:16</var> MDT</small><br><strong>Completed</strong> - This maintenance will be rescheduled for next week.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:44</var> MDT</small><br><strong>Scheduled</strong> - We will be performing maintenance on the Draper office network. This work will be performed after hours and will not affect any SPOT hosted services.</p>